Lumex Lighting SA Shipping Policy

At Lumex Lighting SA, we strive to deliver your order as quickly and efficiently as possible.

Shipping Timeframes

All orders are processed and shipped via Aramex Store-to-Door. Estimated delivery time is 8–11 business days from the date your order is confirmed and dispatched.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, public holidays, weather conditions, and other factors beyond our control.

Shipping Delays

While we work closely with our courier partners to ensure timely delivery, Lumex Lighting SA is not liable for shipping delays, late deliveries, or any losses arising from delays caused by Aramex, customs procedures, weather conditions, strikes, high shipping volumes, or other unforeseen circumstances.

Order Tracking

Tracking information will be provided once your order has been dispatched, allowing you to monitor your shipment directly with Aramex.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information. Lumex Lighting SA will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details.